FAQ

Prepare your stay

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General Information

Can I benefit from a promotional code to book?

Not at the moment, but stay tuned!

Are pets allowed?

We love animals, but unfortunately they are not allowed in the hotel.

Are the rooms cleaned during the stay?

Yes, between 9am and 1pm. If you prefer not to be disturbed, simply hang the “Do not disturb” sign on your door handle.

Can I park my car at the hotel?

Absolutely! The car park is private and free, and located just outside the hotel entrance for added convenience.

What payment methods are accepted?

You can pay with Visa, AMEX, Eurocard, Mastercard, cash or paper holiday vouchers only.

Can I smoke/vape at the hotel?

The hotel is completely non-smoking (public areas, rooms, balconies) and smoking will incur a €70 penalty.

Can I access the internet from the hotel?

Our hotel has free Wi-Fi internet access throughout.

What is the check-in time?

Arrival from 3pm.

What is the check-out time?

Departure at 11am.

Does the hotel have luggage storage?

Before you check in or after you check out, luggage storage is available free of charge.

Our geographical location means you’ll need to bring your own car.

Access by air:
Geneva airport (1 hour’s drive), Lyon Saint-Exupéry airport (2 hours’ drive).

Access by car: Lyon:
220 km (2h30 min)
Grenoble: 150 km (2h)
Paris: 610 km (approx. 6h)

Does the hotel provide transfer service?

No

Take your car for greater flexibility. For full details of routes, parking and mobility solutions in the region, visit the Chamonix Mobilité website.

You can reach Servoz station in just 3 minutes by car, or, for the more motivated, in 15 minutes on foot.

Travel with complete peace of mind thanks to the carte d’hôte, available free of charge from reception. It will allow you to travel free of charge by train between Servoz and Vallorcine, i.e. throughout the Chamonix valley.

Please note that the card is not a bus ticket, but it does offer discounts when you buy your bus ticket. Buy your ticket in advance here.

Can I buy my package at the hotel?

Unfortunately, it is not possible to purchase the package at the hotel. However, you can book it easily by clicking here!

Can I rent/buy my ski equipment at the hotel?

No, we do not offer ski equipment hire or purchase at the hotel. However, there are several specialist shops in the village of Les Houches where you can hire all your equipment.

Can I store my own ski equipment at the hotel?

Yes, a shared room is available for storing your ski equipment.

What are the breakfast times?

Breakfast is served from 8am to 10am every morning.

What are the opening hours of the Kopa Bar - Restaurant?

The Kopa restaurant is open from 6pm, with service ending at 9pm. Opening times may vary according to the season.

What facilities are available in the hotel's wellness area?

As a hotel guest, enjoy free access to our relaxation area, which includes a sauna, hammam and indoor swimming pool. To enhance your moment of relaxation, you can also enjoy our detox drinks in the lounge, or play chess or draughts.

What are the opening hours of the swimming pool, sauna and hammam?

The swimming pool is open from 8am to 10am and from 3pm to 8pm; children must be accompanied by an adult.
For the sauna and steam room, from 5pm to 8pm, swimwear is compulsory.

How do I book a massage?

Contact Maelle on +33 7 50 27 72 25

Are towels provided for the pool and sauna?

Spa equipment is not provided, but you are welcome to bring your own flip-flops and bathrobe if you wish.

Is the pool heated?

Yes, the pool is heated.

Can we bring drinks or food into the wellness area?

No, outside food and drink are not permitted in the wellness area. However, you can enjoy free access to detox drinks in our lounge.

Are there showers or changing rooms available in the wellness area?

Showers are available, and it is essential to shower before entering the pool. Please note that there are no changing rooms. You can therefore change in your room and go straight to the wellness area in your swimming costume.

Are there any age restrictions for using the sauna and steam room?

Children under 14 are not allowed to use the steam room and sauna.

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